Refund and Returns Policy
Effective Date: 15/10/2023
At smars.in, we are committed to providing our customers with the best shopping experience. To ensure transparency and clarity in our processes, we have updated our Shipping, Return, Refund, and Delivery Policy. Please read this policy carefully before making a purchase.
Return and Refund
- Return Window: We accept returns within 5 days of delivery. If you are unsatisfied with your purchase, please contact us within this time frame to initiate the return process.
- Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Return Process: To initiate a return, please contact us at [Email Address: msrs.sales@gmail.com] or call us at [Phone Number: +918447147601]. Our customer support team will guide you through the return process.
- Refund: Upon the successful return of your item, we will credit a refund to your original payment method within 7 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Exceptions
- Certain items may not be eligible for returns due to hygiene and safety concerns. Please check the product description for specific details on non-returnable items.
- If you receive a damaged or defective item, please contact us immediately, and we will resolve the issue by offering a replacement or a full refund.
Modification of Policy
smars.in reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
By making a purchase on smars.in, you agree to abide by these shipping, return, refund, and delivery policies.
If you have any questions or concerns, please contact our customer support team at [Email Address: msrs.sales@gmail.com] or [Phone Number: +918447147601].
Thank you for choosing smars.in for your shopping needs. We appreciate your trust and confidence in our products and services.